Return & Refund Policy

Effective Date: August 21, 2026

At Amuro Foods, we are committed to providing quality food products and ensuring that your orders are delivered safely and correctly. Since our products may include food and consumable items, returns and refunds are subject to the conditions mentioned below.

1. Eligibility for Returns

We generally do not accept returns of food products once they have been delivered, opened, or used due to hygiene, food safety, and quality considerations.

However, you may contact us if you receive:

• A damaged product

• A defective or leaking product

• An incorrect product

• A missing product

• A product that appears to have been damaged during delivery

• A product with an issue that was not caused by improper handling after delivery

Any return or replacement request must be reported to us within 48 hours of delivery.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, leaking, or contains an incorrect product, please contact us as soon as possible.

To help us investigate the issue, you may be required to provide:

• Order number

• Name and contact details

• Photographs or videos of the product received

• Photographs of the packaging and shipping label

• Description of the issue

After reviewing the request, Amuro Foods may offer a replacement, refund, or another appropriate resolution, depending on the circumstances.

3. Missing Products

If any item is missing from your order, please notify us within 48 hours of delivery.

We may verify the order and delivery details before providing a replacement or refund for the missing item.

4. Refund Policy

If a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

In cases where an order was paid through Cash on Delivery or another method where a direct refund is not possible, we may contact you to arrange an appropriate refund method.

5. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible using the contact details provided below.

If an eligible cancellation is approved, the applicable refund will be processed after the cancellation is confirmed.

6. Products Not Eligible for Return or Refund

Returns or refunds may not be accepted in situations including, but not limited to:

• Change of mind after delivery

• Incorrect product selection by the customer

• Products that have been opened or used

• Products damaged after delivery due to improper handling or storage

• Products returned without prior approval

• Requests made after the applicable reporting period

• Products damaged due to conditions beyond our reasonable control

7. Promotional and Discounted Products

Products purchased during special offers, promotions, discounts, or clearance sales may be subject to additional terms.

Where applicable, the conditions of the relevant promotion will take precedence over the general Return & Refund Policy.

8. Shipping and Delivery Charges

Where a refund is approved because of an error attributable to Amuro Foods, such as an incorrect or damaged product, the applicable delivery charges may also be considered for refund.

For other cancellations or customer-related reasons, delivery charges may not be refundable.

9. Refund Processing

Once your refund request has been approved, we will initiate the refund within a reasonable period.

The actual time required for the refund to reach your account depends on the payment method and the relevant financial institution or payment provider.

Amuro Foods is not responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial institutions.

10. How to Request a Return, Replacement, or Refund

To request a return, replacement, or refund, please contact us with the following information:

Phone: 7600505007
Email: feedback@amurofoods.com

Please include your:

• Order number

• Name

• Contact number

• Date of delivery

• Details of the issue

• Photographs/videos where applicable

Our team will review your request and inform you of the next steps.

11. Inspection and Approval

All return, replacement, and refund requests are subject to verification.

Amuro Foods reserves the right to request additional information or evidence before approving a request.

Approval of a refund or replacement will be determined based on the condition of the product, order details, delivery information, and the circumstances of the complaint.

12. Changes to This Policy

Amuro Foods may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.

Any updated version will be published on this page with a revised effective date.

13. Contact Us

For questions regarding returns, refunds, cancellations, or replacements, please contact:

Amuro Foods
Phone: 7600505007
Email: feedback@amurofoods.com
Address: 503 Sears Tower, Gotri-Sevasi Road, Vadodara – 391101, Gujarat, India

Website: https://amurofoods.com/

Last Updated: August 21, 2026